Skip to main content
Use Case

Answer Customer Questions Instantly with AI

Transform your knowledge base into an intelligent FAQ assistant. Provide accurate, instant answers to common questions and free your team from repetitive inquiries.

Get Started Free Request a Demo

Key Benefits

How SellyChat helps with faq automation

Instant Answers to Any Question

Your AI assistant understands natural language questions and finds the right answer from your knowledge base—no keyword matching required.

Easy Knowledge Base Setup

Upload your existing FAQs, help docs, and product guides. SellyChat learns from your content and starts answering questions in minutes.

Reduce Support Tickets by 60%

Most customer questions are repetitive. Automate answers to common inquiries and let your support team focus on issues that truly need human attention.

Always Accurate & Consistent

Unlike human agents who might give different answers, your AI provides consistent, accurate responses based on your approved content every time.

Self-Improving System

Track which questions customers ask most. Identify gaps in your knowledge base and continuously improve your FAQ coverage.

Seamless Human Handoff

When a question is too complex or the customer needs personal assistance, smoothly transfer to a human agent with full conversation context.

See It In Action

Example conversations powered by SellyChat AI

SellyChat Assistant

What are your business hours?

Our customer service team is available Monday through Friday, 9 AM to 6 PM EST. However, I'm here 24/7 to help answer your questions! Is there something specific I can help you with right now?

How do I reset my password?

Resetting your password is easy! Here's how:\n\n1. Go to the login page and click "Forgot Password"\n2. Enter your email address\n3. Check your inbox for a reset link (check spam if you don't see it)\n4. Click the link and create a new password\n\nThe reset link expires in 24 hours. Would you like me to send you a password reset email right now?

Do you offer refunds?

Yes, we offer a 30-day money-back guarantee on all plans! If you're not satisfied for any reason, you can request a full refund within 30 days of your purchase. No questions asked. Would you like me to help you with a refund request, or is there something specific about our product I can help clarify?

What payment methods do you accept?

We accept multiple payment methods for your convenience:\n\n💳 Credit/Debit Cards: Visa, MasterCard, American Express, Discover\n🅿️ PayPal\n🏦 Bank Transfer (for annual Business plans)\n\nAll payments are processed securely through Stripe. Is there anything else you'd like to know about billing?

Powered By These Features

The SellyChat capabilities that make this possible

AI Chat Engine

Intelligent conversations powered by advanced AI

Knowledge Base

Context-aware responses from your business data

Web Widget

Embeddable chat widget for your website

Human Handoff

Seamless transfer to human agents when needed

Analytics Dashboard

Insights into customer interactions and performance

Explore All Features

What Our Customers Say

Real results from businesses like yours

"We used to spend hours every day answering the same questions over and over. Now SellyChat handles 80% of our inquiries automatically, and customers actually prefer the instant responses."

Jennifer Walsh Customer Success Manager LearnPro Academy

"Setting up the knowledge base took less than an hour. We just uploaded our existing help docs and FAQ page, and the AI started answering questions accurately right away. It's like magic."

Tom Bradley Support Team Lead FinanceHub

Ready to Transform Your FAQ Automation?

Join thousands of businesses using SellyChat to deliver exceptional customer experiences. Get started in minutes with our free plan.

View Pricing Plans Contact Sales

Free plan available No credit card required Setup in under 10 minutes

Explore More Use Cases

Discover other ways SellyChat can help your business

View All Use Cases