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Privacy Policy

Last Updated:

Introduction

Welcome to SellyChat ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered chatbot platform and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when using our Services, including:

  • Account Information: Name, email address, company name, phone number, and password when you create an account.
  • Payment Information: Billing address and payment details (processed securely through our payment providers).
  • Communication Data: Messages, feedback, and support requests you send to us.
  • Chatbot Content: Knowledge base content, conversation data, and configurations you create within the platform.
  • Contact Form Submissions: Information you provide when contacting us through our website.

Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

  • Device Information: Browser type, operating system, device identifiers, and IP address.
  • Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns.
  • Log Data: Server logs, error reports, and performance metrics.
  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies.

Information from Third Parties

We may receive information about you from third parties, including:

  • Integration partners (e.g., WhatsApp Business API)
  • Analytics providers
  • Payment processors
  • Social media platforms (if you connect your accounts)

How We Use Your Information

We use the information we collect for the following purposes:

  • Provide and Maintain Services: To operate, maintain, and improve our AI chatbot platform.
  • Process Transactions: To process payments and manage your subscription.
  • Communicate with You: To send service updates, security alerts, and support messages.
  • Personalize Experience: To customize your experience and provide relevant features.
  • Analytics and Improvement: To analyze usage patterns and improve our Services.
  • AI Training: To improve our AI models (with anonymized and aggregated data only).
  • Security: To detect, prevent, and address fraud, abuse, and security issues.
  • Legal Compliance: To comply with legal obligations and enforce our terms.
  • Marketing: To send promotional communications (with your consent).

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, including hosting providers, payment processors, analytics services, and customer support tools. These providers are contractually obligated to protect your information.

Business Partners

We may share information with integration partners (such as WhatsApp) to enable platform features you choose to use.

Legal Requirements

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

With Your Consent

We may share your information for other purposes with your explicit consent.

Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. Specifically:

  • Account Data: Retained while your account is active and for up to 30 days after deletion.
  • Conversation Data: Retained according to your plan settings (typically 90 days for analytics).
  • Payment Records: Retained for 7 years for tax and legal compliance.
  • Log Data: Retained for up to 12 months for security and debugging purposes.

Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest (AES-256)
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Secure data centers with physical security measures
  • Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information (subject to legal requirements).
  • Portability: Request a copy of your data in a portable format.
  • Opt-Out: Opt out of marketing communications at any time.
  • Restrict Processing: Request restriction of certain processing activities.
  • Object: Object to processing based on legitimate interests.

To exercise these rights, please contact us at privacy@sellychat.com.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Authenticate your sessions
  • Analyze usage patterns and improve our Services
  • Deliver relevant content and advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard Contractual Clauses approved by relevant authorities
  • Data processing agreements with our service providers
  • Compliance with applicable data protection frameworks

Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days.

By using SellyChat, you agree to our Privacy Policy and Terms of Service.

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