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Use Case

Transform Your E-commerce Support with AI

Provide instant, 24/7 customer support for your online store. Answer order inquiries, handle returns, and boost customer satisfaction—all automatically.

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Key Benefits

How SellyChat helps with e-commerce customer support

24/7 Instant Support

Never miss a customer inquiry. Your AI assistant handles questions around the clock, even during holidays and peak shopping seasons.

Reduce Support Costs by 70%

Automate repetitive inquiries like order status, shipping info, and return policies. Free your team to handle complex issues that need a human touch.

Increase Conversion Rates

Answer pre-purchase questions instantly. Customers who get quick answers are 3x more likely to complete their purchase.

Boost Customer Satisfaction

Deliver consistent, accurate responses every time. No more waiting in queues or getting different answers from different agents.

Seamless Order Tracking

Integrate with your e-commerce platform to provide real-time order status, shipping updates, and delivery estimates automatically.

Handle Returns Effortlessly

Guide customers through your return process step-by-step. Generate return labels and process refund requests automatically.

See It In Action

Example conversations powered by SellyChat AI

SellyChat Assistant

Where is my order? I placed it 3 days ago.

I'd be happy to help you track your order! Could you please provide your order number or the email address you used for the purchase? You can find your order number in the confirmation email we sent you.

My order number is #12345

Thanks! I found your order #12345. Great news—it shipped yesterday and is currently in transit. Based on the tracking info, it should arrive by Friday, January 24th. Would you like me to send you the tracking link?

I want to return the blue sweater I bought

No problem! I can help you start a return for the blue sweater. Our return policy allows returns within 30 days of delivery. Since you received it on January 15th, you're within the return window. Would you like me to generate a prepaid return label for you?

Do you ship to Canada?

Yes, we do ship to Canada! 🇨🇦 Standard shipping to Canada takes 7-10 business days and costs $12.99. For orders over $100, shipping is free. Express shipping (3-5 days) is also available for $24.99. Would you like help with anything else?

Powered By These Features

The SellyChat capabilities that make this possible

AI Chat Engine

Intelligent conversations powered by advanced AI

Knowledge Base

Context-aware responses from your business data

Web Widget

Embeddable chat widget for your website

Human Handoff

Seamless transfer to human agents when needed

Analytics Dashboard

Insights into customer interactions and performance

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What Our Customers Say

Real results from businesses like yours

"SellyChat reduced our support ticket volume by 65% in the first month. Our customers love getting instant answers, and our support team can finally focus on complex issues instead of answering "where's my order?" all day."

Sarah Chen Head of Customer Experience ModernHome Decor

"During Black Friday, we handled 10x our normal support volume without adding a single agent. SellyChat was a game-changer for our peak season operations."

Marcus Johnson E-commerce Director TechGear Pro

Ready to Transform Your E-commerce Customer Support?

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